Computer-aided adaptation of user interfaces

The application of knowledge-based techniques to human-computer interaction is now a well-defined research area. Many experimental systems have been developed and there are a growing number of commercial applications. During the discussion at the INTERCHI '93 Research Symposium, it was speculated that intelligent interfaces would be emerging onto the market by 1996. The issue which concerned us and those attending the INTERCHI workshop on the topic was not 'should we have intelligent and adaptive interfaces?', nor was it 'how can we make a system adapt to people?' Based on the outcome of an earlier workshop on adaptive interfaces [1], we realized that more important issues lie in making users accept and understand adaptivity.