Business implications of knowledge-based systems. part II

The first section of this article showed how expert systems (ESs) evolved from a branch of the artificial intelligence (AI) field which focused on solving difficult, real world problems. A number of frameworks were put forth to show how ESs compare to other information systems (IS), and to help the practitioner identify valuable and feasible ES applications. Further, it was argued that a well-targeted ES may provide the user with a defensible competitive advantage, and because ESs are currently moving from universities into commerce it is now time to investigate their potential.This section moves on from the discussion of identification of ES opportunity into the issues of development and implementation. In comparison to other IS projects, ESs should prove more demanding. And even though the opportunity for strategic advantage may be available, the execution of a successful ES presents many managerial challenges. The discussion draws on previous literature to help identify issues which are likely to be encountered in practical application of ESs in business. Throughout the discussion, research opportunities are raised and the summary presents a research agenda.