WISs at Federal Express
Aggressive competitors and customer demands continue to drive innovation, taking the $11 billion Federal Express Corp. into increasingly creative applications of information technology. Many of the FedEx product offerings in just recent years have been information-based. Web information systems char...
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| Veröffentlicht in: | Communications of the ACM 1998-07, Vol.41 (7), p.117-118 |
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| Format: | Magazinearticle |
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| container_end_page | 118 |
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| container_issue | 7 |
| container_start_page | 117 |
| container_title | Communications of the ACM |
| container_volume | 41 |
| creator | Senn, James A |
| description | Aggressive competitors and customer demands continue to drive innovation, taking the $11 billion Federal Express Corp. into increasingly creative applications of information technology. Many of the FedEx product offerings in just recent years have been information-based. Web information systems characterize the information direction at Federal Express, both for internal activities and for interaction with customers (extranets). An intranet computing model anchors FedEx's advanced information technology initiatives. The intranet computing model is attractive because of the capabilities it provides for developing sophisticated WISs. New products, such as Virtual Order (a combined service that includes customer catalog displays on the Internet, order acceptance and fulfillment and shipment, all managed by FedEx) are among the marketplace benefits. |
| doi_str_mv | 10.1145/278476.278500 |
| format | Magazinearticle |
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| fulltext | fulltext |
| identifier | ISSN: 0001-0782 |
| ispartof | Communications of the ACM, 1998-07, Vol.41 (7), p.117-118 |
| issn | 0001-0782 1557-7317 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_29086400 |
| source | Alma/SFX Local Collection |
| subjects | Applications Case studies Computers Customer services Extranets Information systems Information technology Intranets Personal computers Postal & delivery services Product development Supply chains Web site design Websites World Wide Web |
| title | WISs at Federal Express |
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