WISs at Federal Express

Aggressive competitors and customer demands continue to drive innovation, taking the $11 billion Federal Express Corp. into increasingly creative applications of information technology. Many of the FedEx product offerings in just recent years have been information-based. Web information systems characterize the information direction at Federal Express, both for internal activities and for interaction with customers (extranets). An intranet computing model anchors FedEx's advanced information technology initiatives. The intranet computing model is attractive because of the capabilities it provides for developing sophisticated WISs. New products, such as Virtual Order (a combined service that includes customer catalog displays on the Internet, order acceptance and fulfillment and shipment, all managed by FedEx) are among the marketplace benefits.