Sudden Shift to Telehealth in COVID‐19: A Retrospective Cohort Study of Disparities in Use of Telehealth for Prenatal Care in a Large Midwifery Service

Introduction The coronavirus disease 2019 (COVID‐19) pandemic created disruption in health care delivery, including a sudden transition to telehealth use in mid‐March 2020. The purpose of this study was to examine changes in the mode of prenatal care visits and predictors of telehealth use (provider‐patient messaging, telephone visits, and video visits) during the COVID‐19 pandemic among those receiving care in a large, academic nurse‐midwifery service. Methods We conducted a retrospective cohort study of those enrolled for prenatal care in 2 nurse‐midwifery clinics between 2019 and 2021 (n = 3172). Use outcomes included number and type of encounter: in‐person and telehealth (primary outcome). Comparisons were made in frequency and types of encounters before and during COVID‐19. A negative binomial regression was fit on the outcome of telehealth encounter count, with race/ethnicity, age, language, parity, hypertension, diabetes, and depression as predictors. Results When comparing pre–COVID‐19 (before March 2020) with during COVID‐19 (after March 2020), overall encounters increased from 15.9 to 19.5 mean number of encounters per person (P < .001). The increase was driven by telehealth encounters; there were no significant differences for in‐person prenatal visit counts before and during the pandemic period. Direct patient‐provider messaging was the most common type of telehealth encounter. Predictors of telehealth encounters included English as primary language and diagnoses of diabetes or depression. Discussion No differences in the frequency of in‐person prenatal care visits suggests that telehealth encounters led to more contact with midwives and did not replace in‐person encounters. Spanish‐speaking patients were least likely to use telehealth‐delivered prenatal care during the pandemic; a small, but significant, proportion of patients had no or few telehealth encounters, and a significant proportion had high use of telehealth. Integration of telehealth in future delivery of prenatal care should consider questions of equity, patient and provider satisfaction, access, redundancies, and provider workload.