Understanding the role of self-esteem in managing communication quality

This paper presents an overview of the ways in which self-esteem operates in employee communication. As they develop effective communication skills, managers need to consider the consequence of stress on employee self-esteem and performance. Persons with high self-esteem are less likely to experience workplace demands as stressful and are better able to respond effectively to those demands. This paper discusses the relationship among self-esteem, occupational stress, and communication quality, then recommends ways in which self-esteem can be enhanced through employee communication.< >