The effects of communication, empathy, encouragement, growth, and rewards on employee performance: A structural equation modeling approach

BACKGROUND: Improving employee performance has been crucial in different organizations for it reflects the company’s product and service quality. OBJECTIVE: The purpose of this study was to determine the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic. METHODS: The effects of these factors such as communication, empathy, encouragement, growth and rewards to employee performance were analyzed. RESULTS: Structural equation modeling (SEM) revealed that among the five factors, the encouragement, growth, and rewards were found to have a significant effect on employee performance in the engineering and technology department. Surprisingly, communication and empathy were found to have no significant effect to employee performance. CONCLUSIONS: This was the first study that investigated the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic. The results could serve as a guideline for the management under this type of department. The framework could also be helpful for sustaining the elevated performance of the employees in the engineering and technology department.