Intelligent policy recommendations on enterprise resource planning by the use of agent technology and data mining techniques

Enterprise Resource Planning systems tend to deploy Supply Chain Management and/or Customer Relationship Management techniques, in order to successfully fuse information to customers, suppliers, manufacturers and warehouses, and therefore minimize system-wide costs while satisfying service level requirements. Although efficient, these systems are neither versatile nor adaptive, since newly discovered customer trends cannot be easily integrated with existing knowledge. Advancing on the way the above mentioned techniques apply on ERP systems, we have developed a multi-agent system that introduces adaptive intelligence as a powerful add-on for ERP software customization. The system can be thought of as a recommendation engine, which takes advantage of knowledge gained through the use of data mining techniques, and incorporates it into the resulting company selling policy. The intelligent agents of the system can be periodically retrained as new information is added to the ERP. In this paper, we present the architecture and development details of the system, and demonstrate its application on a real test case.