Information technology as a buffer against COVID-19

Information technology as a buffer against COVID-19

•Positive IT investment effects on hotel performance were reduced during the pandemic.•Continuous IT investment still provided a performance advantage.•This study informs the strategic responses of hotels to future external shocks.

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Bibliographische Detailangaben
Veröffentlicht in:Annals of tourism research 2023-01, Vol.98, p.103527-103527, Article 103527
Hauptverfasser: Choi, Sungwoo, Yeon, Jihwan, Song, Hyoung Ju, Hu, Jihao
Format: Artikel
Sprache:eng
Schlagworte:
COVID-19
Hotel performance
Information technology
IT investment
Pre-COVID-19
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Beschreibung
Zusammenfassung:•Positive IT investment effects on hotel performance were reduced during the pandemic.•Continuous IT investment still provided a performance advantage.•This study informs the strategic responses of hotels to future external shocks.
ISSN:0160-7383
1873-7722
DOI:10.1016/j.annals.2022.103527