An enterprise-wide knowledge management system infrastructure

The borderless global economy has accentuated the importance of knowledge as the most critical source of competitive advantage. Thus, knowledge management (KM) has become a strategic mandate for most world-class organizations. A key enabler for implementing an effective KM system is advanced information technology (IT). Strategies for developing an enterprise-wide KM system infrastructure with embedded IT are discussed. In particular, this paper discusses the concept of a KM life cycle - knowledge capture, knowledge development, knowledge sharing, and knowledge utilization, and how applications of new IT support each step of the KM practices within and between organizations is suggested.