Piloting a new model of personalised care for people with fibromyalgia in primary care with secondary care multidisciplinary support

Objective An estimated 5.5 million people in England have high‐impact chronic pain, which is severe pain associated with significant disability. Current models of healthcare often fail to address their broad range of symptoms and address their complex non‐medical needs. Methods A pilot project was designed with the aim of improving the quality of care and addressing unmet needs of patients high‐impact musculoskeletal (MSK) pain through providing a personalised approach to their pain and wider psychosocial needs. The model comprised a longer initial appointment with a general practitioner, a later follow‐appointment, and support of the multidisciplinary team (MDT) (informally and through a formal MDT meeting) with both primary care clinicians and specialists based in secondary care. Results Forty six patients were seen using this model, with prominent themes of consultations including self‐management, social needs, mental health and understanding their diagnosis. Evaluation of the pilot demonstrated improvements in MSK and non‐MSK symptoms, together with improved patient confidence in self‐management and knowledge and understanding of their condition. Multidisciplinary working proved to be invaluable in addressing patients' wider needs but also upskilling and supporting primary care clinicians. Primary care staff also found it to be a satisfying way to care for patients, and developed increasing skills and confidence in supporting patients with chronic pain. Conclusion This model of care appears to be an effective way to help primary care teams to provide more holistic personalised care to a group of patients who are highly complex and so often forgotten.