In search of the customer's quality view

In search of the customer's quality view

This paper describes the work done in the PROFF project to get the customer's view of software product quality. The customers in this case are organizations that buy software for PCs and work stations. The main result is that the quality of service and follow-up activities are more important th...

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Veröffentlicht in:The Journal of systems and software 1997-07, Vol.38 (1), p.85-93
Hauptverfasser: Stålhane, T., Borgersen, P.C., Arnesen, K.
Format: Artikel
Sprache:eng
Schlagworte:
Applied sciences
Computer science
control theory
systems
Computer systems performance. Reliability
Customer satisfaction
Exact sciences and technology
Quality of service
Software
Software engineering
Software industry
Software quality
Studies
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Beschreibung
Zusammenfassung:This paper describes the work done in the PROFF project to get the customer's view of software product quality. The customers in this case are organizations that buy software for PCs and work stations. The main result is that the quality of service and follow-up activities are more important than the quality of the product itself. This observation should have an impact on the way we market and sell software products in the future.
ISSN:0164-1212
1873-1228
DOI:10.1016/S0164-1212(97)00059-9