Responding to the tāngata whai ora voice : an Aotearoa New Zealand quality improvement solution

Looks at the use of patient reported experience measures (PREM) internationally, with a particular focus on mental health and addiction services. Describes the development of Mārama Real Time Feedback, a tool specifically developed for the Aotearoa NZ context. Comments on the future direction and need for tāngata whai ora- (people seeking wellness)-led experience measures. Source: National Library of New Zealand Te Puna Matauranga o Aotearoa, licensed by the Department of Internal Affairs for re-use under the Creative Commons Attribution 3.0 New Zealand Licence.