Drinking water quality in the new millennium: The risk of underestimating public perception

Drinking water quality in the new millennium: The risk of underestimating public perception

In the 1960s, there was a proud industry that could claim that its product was used in virtually every home in the United States. Over a 40‐year period, that industry lost nearly 60% of its customers to competitors and it didn't lift a finger. It continues to lose customers. Can you imagine bei...

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Veröffentlicht in:Journal - American Water Works Association 2002-08, Vol.94 (8), p.28-34
1. Verfasser: Means, Edward G.
Format: Artikel
Sprache:eng
Schlagworte:
Bottled water
Brain drain
Commercial regulation
Community
Consumer behavior
Consumers
Contaminants
Costs
Demographics
Drinking water
Global Warming
Groundwater
Health Effects
manager to manager
Microbial contamination
Perceptions
Perchlorate
Population growth
Potable water
Public Information
Public opinion
Quality standards
Risks
Safe Drinking Water Act
Supplies
Surface water
Tap water
Trends
Utilities
Water Industry
Water pollution
Water Quality
Water supply
Water treatment
Water utilities
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Beschreibung
Zusammenfassung:In the 1960s, there was a proud industry that could claim that its product was used in virtually every home in the United States. Over a 40‐year period, that industry lost nearly 60% of its customers to competitors and it didn't lift a finger. It continues to lose customers. Can you imagine being in a business that could ignore that kind of a market‐share decline? That industry is the US drinking water community. And its competitors appear to be the bottled water and point‐of‐use/point‐of‐entry providers. —A Strategic Assessment of the Future of Water Utilities
ISSN:0003-150X
1551-8833
DOI:10.1002/j.1551-8833.2002.tb09516.x