Listen to my feelings! How prosody and accent drive the empathic relevance of complaining speech

Interpersonal communication often involves sharing our feelings with others; complaining, for example, aims to elicit empathy in listeners by vocally expressing a speaker's suffering. Despite the growing neuroscientific interest in the phenomenon of empathy, few have investigated how it is elicited in real time by vocal signals (prosody), and how this might be affected by interpersonal factors, such as a speaker's cultural background (based on their accent). To investigate the neural processes at play when hearing spoken complaints, twenty-six French participants listened to complaining and neutral utterances produced by in-group French and out-group Québécois (i.e., French-Canadian) speakers. Participants rated how hurt the speaker felt while their cerebral activity was monitored with electroencephalography (EEG). Principal Component Analysis of Event-Related Potentials (ERPs) taken at utterance onset showed culture-dependent time courses of emotive prosody processing. The high motivational relevance of ingroup complaints increased the P200 response compared to all other utterance types; in contrast, outgroup complaints selectively elicited an early posterior negativity in the same time window, followed by an increased N400 (due to ongoing effort to derive affective meaning from outgroup voices). Ingroup neutral utterances evoked a late negativity which may reflect re-analysis of emotively less salient, but culturally relevant ingroup speech. Results highlight the time-course of neurocognitive responses that contribute to emotive speech processing for complaints, establishing the critical role of prosody as well as social-relational factors (i.e., cultural identity) on how listeners are likely to “empathize” with a speaker. •Spoken complaints elicit complex empathic processes based on prosody and speaker accent.•Ingroup complaints trigger early, motivated affective responses.•Outgroup complaints require a two-step empathic effort distinct from ingroup empathy.•Neutral speech from ingroup speakers is reappraised at a later stage.