EVS building stakeholder value

[...]write the new RFP with expanded requirements to match the expectations of center managers and patients. EVS leaders can hone in on solid problem definition by asking, "How will we measure success?" and then build project-specific SMART (Specific, Measurable, Attainable, Relevant and Time-bound) goals. Building systemic respect requires the voice of the customer (i.e., patients, family and clinical staff) and the voice of front-line custodians. Box-and-whisker charts (a diagram comparing variation of multiple groups); benchmarking; and spaghetti diagrams (maps to scale, showing how much team members walk).