Knowledge-based systems and intrinsic practices

Knowledge-based systems have the potential for an unusual amount and type of impact on organizations. Analyzing, predicting, and managing this impact requires analytical and pragmatic knowledge and skills in the human/organizational area, in some ways even more than with traditional software systems. This article addresses three important factors in the functioning of an organization: status, eligibility, and intrinsic practices and their role in the design and implementation of knowledge-based systems. Using these concepts, the reason for the even-greater-than-usual need for human competencies is addressed. Implications for designing and implementing knowledge-based systems are derived. Finally, the analysis is used to develop specific recommendations for managing the impact of the system on the organization.