Characteristics Associated With New Patient Appointment No-Shows at an Academic Ophthalmology Department in the United States

•No-shows were associated with certain patient and appointment characteristics.•Younger age was associated with a higher likelihood of no-show.•Lower socioeconomic status was associated with a higher likelihood of no-show.•Black and other races were associated with a higher likelihood of no-show.•Longer lead times were associated with a higher likelihood of no-show. This study aimed to identify patient and appointment characteristics associated with no-shows to new patient appointments at a US academic ophthalmology department. Cross-sectional study. This was a study of all adult patients with new patient appointments scheduled with an attending ophthalmologist at Penn State Eye Center between January 1st and December 31st of 2019. A multiple logistic regression model was used to assess the association between characteristics and no-show status. Of 4,628 patients, 759 (16.4%) were no-shows. From the multiple logistic regression model, characteristics associated with no-shows were age (Odds Ratio (OR) for 18-40 years vs. >60 years: 3.41, 95% Confidence Interval (CI) 2.57, 4.51, p 60 years: 2.14, 95% CI 1.67, 2.74, p