Intelligence Agents

Ohnsman and Cai focus on the ASAPP's software which trains customer-service representatives to be better humans. Call volumes for ASAPP's customers have spiked between 200% and 900% since the crisis began, according to Gustavo Sapoznik, founder and CEO of ASAPP. Making call centers work is...

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Veröffentlicht in:Forbes 2020-06, Vol.203 (3), p.36
Hauptverfasser: Ohnsman, Alan, Cai, Kenrick
Format: Magazinearticle
Sprache:eng
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Zusammenfassung:Ohnsman and Cai focus on the ASAPP's software which trains customer-service representatives to be better humans. Call volumes for ASAPP's customers have spiked between 200% and 900% since the crisis began, according to Gustavo Sapoznik, founder and CEO of ASAPP. Making call centers work isn't the sexiest use of cutting-edge AI, but it's a lucrative one. ASAPP has drawn this investor interest by flipping AI on its head. For years engineers have perfected artificial intelligence to perform repetitive tasks better than humans. Rather than having people train AI systems to replace them, ASAPP makes AI that trains people to be "radically" more productive.
ISSN:0015-6914
2609-1445