Videoconferencing in the emergency medical dispatch center: A pilot study

The EMS physician can give medical advice to the caller, send first aid responders (i.e., ambulance) or a mobile intensive care unit with an emergency physician on board. [...]dispatch is not based on protocols, but is based on the specific evaluation of the call by the physician. Of the 48 calls that EMS physicians reported a changed decision, the post video decisions were : in 18 calls, the EMS physician decided to send a mobile intensive care unit on scene, in 10 calls, the EMS physician decided not to send a mobile intensive care unit on scene, in 12 calls, patients were left on scene without any ambulance or mobile intensive care unit sent on scene, in 8 calls, ambulances were sent on scene and of these, 7 patients were admitted to the hospital and 1 left on scene. All authors have read and approved the final version of the manuscript.Declaration of competing interest The authors report no conflict of interest.