The impact of person‐centred care on job productivity, job satisfaction and organisational commitment among employees in long‐term care facilities

Aim and Objectives This study aimed to explore the effects of person‐centred care on their job productivity, job satisfaction and organisational commitment among employees in long‐term care facilities. Background Person‐centred care has been regarded as the best caregiving model for long‐term care facilities. Few studies tested the impact of person‐centred care on employee performance. Design A cross‐sectional study was employed. Methods This study sent 373 samples with self‐report questionnaires to the employees of sixteen long‐term care facilities in Taiwan. A total of 366 valid samples were collected. A 33‐item person‐centred care questionnaire with Likert‐scale responses was developed to assess the extent of person‐centred care. We adopted hierarchical multiple regression analysis to test the impact of person‐centred care on employee performance. We adopted the STROBE guidelines. Results Friendly environment level and personalised care, respectively, scored the highest with a mean of 4.19 among five dimensions of person‐centred care. Personalised care, residents' self‐realisation and relationships, and organisational support had significant positive correlations with job productivity. Friendly environment level and organisational support had significant correlations with job satisfaction. Friendly environment level, residents' self‐realisation and relationships, and organisational support had significant correlations with organisational commitment. Conclusion Person‐centred care has beneficial impact on job satisfaction, job productivity and organisational commitment of employees in long‐term care facilities. Relevance to clinical practice Person‐centred care appears to be a crucial factor of employee performance in long‐term care facilities. The five‐dimensional person‐centred care questionnaire in this study can serve as an important management tool for improving the effectiveness of person‐centred care.