How dentists learn behaviour support skills for adults with intellectual developmental disorders: A qualitative analysis

Introduction An understanding of how dentists develop patient support techniques for use with adults with intellectual developmental disorders (IDD) may lead to a better understanding of how these techniques can be taught. In this study, we explored how skilled dentists developed non‐physical, non‐pharmacological patient support techniques (nPSTs) for use with adults with IDD. Materials and methods Adopting a qualitative descriptive design, a synchronous online group interview was undertaken with six dentists. Informants were subsequently contacted in pairs, or individually, for further interview. All data were analysed using thematic content analysis. Author biases and rigour are considered. Results Three categories emerged: Motivation to learn; Formal learning; and Informal learning, and the latter had three subcategories: Observation; Trial; and error and Experience. Motivators to learn PST skills included perceived empathy and a sense of responsibility towards patients with IDD. Formal undergraduate learning was lacking leaving dentists to rely on paediatric training “A paediatric model from your training… needs to be restructured and re‐emphasised with people with disabilities as they progress through the lifespan.”, whereas specialist training was reported to be helpful where available. Over time, practitioners developed an individualised skillset through observation, trial and error and experience. “You learn. Just like any job, you learn on the job. You learn a lot from experience and mistakes.” Discussion Essential patient support skills appear to be acquired in an ad hoc manner. How dentists learn their skills has implications for dental training for future and current dental professionals. Conclusions Specific recommendations to improve education are made.