The real reason people won't change

The most important steps in diagnosing immunity to change are uncovering employees' competing commitments and unearthing their big assumptions. Only then can employees begin the process of changing their behavior. Because big assumptions are held as fact, they actually inform what people see, l...

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Veröffentlicht in:Harvard business review 2001-11, Vol.79 (10), p.84
Hauptverfasser: Kegan, Robert, Lisa Laskow Lahey
Format: Magazinearticle
Sprache:eng
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