The business of business is people

In an address to the Quality Conference of the Washington Deming Study Group, Laurie A. Broedling, Senior Vice President of Human Resources and Quality at McDonnell Douglas Corp., discussed total quality management and human resource management. By building in a process of continual improvement, Deming's philosophy makes change the norm within an organization. People who learn how to change their organization in small steps gain the confidence and skill to succeed at larger changes.