Family members' satisfaction with the care flow in the Pediatric Emergency Department

To evaluate the satisfaction index of the pediatric patient's caregiver (person responsible for the child) regarding the waiting time for the care flow in an emergency service. A prospective, cross-sectional, quantitative study with 300 family members in the Pediatric Emergency Department of a general hospital. An instrument was used to analyze the service flow, waiting time and satisfaction evaluation. Descriptive statistical analysis was performed. The satisfaction index of caregivers was statistically significant (p