Telephone reminders reduce no-shows: A quality initiative at a breast imaging center
To improve the workflow and productivity at a Breast Imaging Center, primarily by decreasing the no-show rate. Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following whic...
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| Veröffentlicht in: | Clinical imaging 2019-03, Vol.54, p.108-111 |
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| container_title | Clinical imaging |
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| creator | Drabkin, Michael J. Lobel, Shari Kanth, Nalini Martynov, Alexander Hunt, Harold W. Guerrero, Dahlia Fogel, Joshua Grechanik, Anne Mancuso, Christine D. Lev, Steven |
| description | To improve the workflow and productivity at a Breast Imaging Center, primarily by decreasing the no-show rate.
Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following which data was recorded and analyzed for a 2-month period. Analyses compared pre- and post-intervention data.
No-shows were significantly reduced (p |
| doi_str_mv | 10.1016/j.clinimag.2018.12.007 |
| format | Article |
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Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following which data was recorded and analyzed for a 2-month period. Analyses compared pre- and post-intervention data.
No-shows were significantly reduced (p < 0.001) from 20.99% (907/3775) pre-intervention to 7.07% (69/976) post-intervention. Calling ahead to cancel an appointment from those who either were no-shows or canceled their appointment significantly improved (p < 0.001) from only 2.81% (22/784) calling to cancel pre-intervention to 25.00% (23/92) calling to cancel post-intervention.
Through systematic pre-appointment phone calls and documentation, we were able to achieve a very significant decrease in the no-show rate at our Breast Imaging Center. We believe that our intervention can be useful for other radiology groups to implement in their practices to reduce no-show rates.
•Patients failing to show up for scheduled outpatient appointments is a widespread problem throughout medicine.•There is limited literature examining no-show rates in radiology.•Pre-appointment phone calls achieved a very significant decrease in the no-show rate at our Breast Imaging Center.•Pre-appointment phone calls can be useful for other radiology groups to implement in their practices to reduce no-shows.</description><identifier>ISSN: 0899-7071</identifier><identifier>EISSN: 1873-4499</identifier><identifier>DOI: 10.1016/j.clinimag.2018.12.007</identifier><identifier>PMID: 30612033</identifier><language>eng</language><publisher>United States: Elsevier Inc</publisher><subject>Biopsy ; Breast ; Breast cancer ; Communication ; Data analysis ; Data processing ; Interdisciplinary aspects ; Intervention ; Literature reviews ; Mammography ; Medical imaging ; Outpatient care facilities ; Patient satisfaction ; Productivity ; Quality control ; Quality improvement ; Radiology ; Socioeconomic factors ; Studies ; Telemedicine ; Telephone calls ; Ultrasonic imaging ; Workflow</subject><ispartof>Clinical imaging, 2019-03, Vol.54, p.108-111</ispartof><rights>2018 Elsevier Inc.</rights><rights>Copyright © 2018 Elsevier Inc. All rights reserved.</rights><rights>Copyright Elsevier Limited Mar 2019</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c396t-9b38a98a0b71ffbbe61e659601968261caa3cf9c9ee70fe4e024878a650f854e3</citedby><cites>FETCH-LOGICAL-c396t-9b38a98a0b71ffbbe61e659601968261caa3cf9c9ee70fe4e024878a650f854e3</cites><orcidid>0000-0001-5900-8013</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.sciencedirect.com/science/article/pii/S0899707118303279$$EHTML$$P50$$Gelsevier$$H</linktohtml><link.rule.ids>314,776,780,3537,27901,27902,65306</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/30612033$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Drabkin, Michael J.</creatorcontrib><creatorcontrib>Lobel, Shari</creatorcontrib><creatorcontrib>Kanth, Nalini</creatorcontrib><creatorcontrib>Martynov, Alexander</creatorcontrib><creatorcontrib>Hunt, Harold W.</creatorcontrib><creatorcontrib>Guerrero, Dahlia</creatorcontrib><creatorcontrib>Fogel, Joshua</creatorcontrib><creatorcontrib>Grechanik, Anne</creatorcontrib><creatorcontrib>Mancuso, Christine D.</creatorcontrib><creatorcontrib>Lev, Steven</creatorcontrib><title>Telephone reminders reduce no-shows: A quality initiative at a breast imaging center</title><title>Clinical imaging</title><addtitle>Clin Imaging</addtitle><description>To improve the workflow and productivity at a Breast Imaging Center, primarily by decreasing the no-show rate.
Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following which data was recorded and analyzed for a 2-month period. Analyses compared pre- and post-intervention data.
No-shows were significantly reduced (p < 0.001) from 20.99% (907/3775) pre-intervention to 7.07% (69/976) post-intervention. Calling ahead to cancel an appointment from those who either were no-shows or canceled their appointment significantly improved (p < 0.001) from only 2.81% (22/784) calling to cancel pre-intervention to 25.00% (23/92) calling to cancel post-intervention.
Through systematic pre-appointment phone calls and documentation, we were able to achieve a very significant decrease in the no-show rate at our Breast Imaging Center. We believe that our intervention can be useful for other radiology groups to implement in their practices to reduce no-show rates.
•Patients failing to show up for scheduled outpatient appointments is a widespread problem throughout medicine.•There is limited literature examining no-show rates in radiology.•Pre-appointment phone calls achieved a very significant decrease in the no-show rate at our Breast Imaging Center.•Pre-appointment phone calls can be useful for other radiology groups to implement in their practices to reduce no-shows.</description><subject>Biopsy</subject><subject>Breast</subject><subject>Breast cancer</subject><subject>Communication</subject><subject>Data analysis</subject><subject>Data processing</subject><subject>Interdisciplinary aspects</subject><subject>Intervention</subject><subject>Literature reviews</subject><subject>Mammography</subject><subject>Medical imaging</subject><subject>Outpatient care facilities</subject><subject>Patient satisfaction</subject><subject>Productivity</subject><subject>Quality control</subject><subject>Quality improvement</subject><subject>Radiology</subject><subject>Socioeconomic factors</subject><subject>Studies</subject><subject>Telemedicine</subject><subject>Telephone calls</subject><subject>Ultrasonic imaging</subject><subject>Workflow</subject><issn>0899-7071</issn><issn>1873-4499</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2019</creationdate><recordtype>article</recordtype><recordid>eNqFkLtOxDAQRS0EguXxC8gSDU2CHSd-UIFWvCQkmqW2HGcCXmWdxXZA_D1eLVDQUNnFuXdmDkKnlJSUUH6xLO3gvFuZl7IiVJa0KgkRO2hGpWBFXSu1i2ZEKlUIIugBOoxxSXJQ1WIfHTDCaUUYm6HFAgZYv44ecICV8x2EmH_dZAH7sYiv40e8xNf4bTKDS584z0zOJPcO2CRscBvAxIQ3izj_gi34BOEY7fVmiHDy_R6h59ubxfy-eHy6e5hfPxaWKZ4K1TJplDSkFbTv2xY4Bd4oTqjisuLUGsNsr6wCEKSHGkhVSyENb0gvmxrYETrf9q7D-DZBTHrlooVhMB7GKeqK8rqpGyFoRs_-oMtxCj5vl6msLFczlim-pWwYYwzQ63XIp4VPTYneeNdL_eNdb7xrWunsPQdPv-undgXdb-xHdAautgBkH-8Ogo7WgbfQuQA26W50_834Aryclq4</recordid><startdate>20190301</startdate><enddate>20190301</enddate><creator>Drabkin, Michael J.</creator><creator>Lobel, Shari</creator><creator>Kanth, Nalini</creator><creator>Martynov, Alexander</creator><creator>Hunt, Harold W.</creator><creator>Guerrero, Dahlia</creator><creator>Fogel, Joshua</creator><creator>Grechanik, Anne</creator><creator>Mancuso, Christine D.</creator><creator>Lev, Steven</creator><general>Elsevier Inc</general><general>Elsevier Limited</general><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>8FD</scope><scope>FR3</scope><scope>K9.</scope><scope>M7Z</scope><scope>P64</scope><scope>7X8</scope><orcidid>https://orcid.org/0000-0001-5900-8013</orcidid></search><sort><creationdate>20190301</creationdate><title>Telephone reminders reduce no-shows: A quality initiative at a breast imaging center</title><author>Drabkin, Michael J. ; Lobel, Shari ; Kanth, Nalini ; Martynov, Alexander ; Hunt, Harold W. ; Guerrero, Dahlia ; Fogel, Joshua ; Grechanik, Anne ; Mancuso, Christine D. ; Lev, Steven</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c396t-9b38a98a0b71ffbbe61e659601968261caa3cf9c9ee70fe4e024878a650f854e3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2019</creationdate><topic>Biopsy</topic><topic>Breast</topic><topic>Breast cancer</topic><topic>Communication</topic><topic>Data analysis</topic><topic>Data processing</topic><topic>Interdisciplinary aspects</topic><topic>Intervention</topic><topic>Literature reviews</topic><topic>Mammography</topic><topic>Medical imaging</topic><topic>Outpatient care facilities</topic><topic>Patient satisfaction</topic><topic>Productivity</topic><topic>Quality control</topic><topic>Quality improvement</topic><topic>Radiology</topic><topic>Socioeconomic factors</topic><topic>Studies</topic><topic>Telemedicine</topic><topic>Telephone calls</topic><topic>Ultrasonic imaging</topic><topic>Workflow</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Drabkin, Michael J.</creatorcontrib><creatorcontrib>Lobel, Shari</creatorcontrib><creatorcontrib>Kanth, Nalini</creatorcontrib><creatorcontrib>Martynov, Alexander</creatorcontrib><creatorcontrib>Hunt, Harold W.</creatorcontrib><creatorcontrib>Guerrero, Dahlia</creatorcontrib><creatorcontrib>Fogel, Joshua</creatorcontrib><creatorcontrib>Grechanik, Anne</creatorcontrib><creatorcontrib>Mancuso, Christine D.</creatorcontrib><creatorcontrib>Lev, Steven</creatorcontrib><collection>PubMed</collection><collection>CrossRef</collection><collection>Technology Research Database</collection><collection>Engineering Research Database</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Biochemistry Abstracts 1</collection><collection>Biotechnology and BioEngineering Abstracts</collection><collection>MEDLINE - Academic</collection><jtitle>Clinical imaging</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Drabkin, Michael J.</au><au>Lobel, Shari</au><au>Kanth, Nalini</au><au>Martynov, Alexander</au><au>Hunt, Harold W.</au><au>Guerrero, Dahlia</au><au>Fogel, Joshua</au><au>Grechanik, Anne</au><au>Mancuso, Christine D.</au><au>Lev, Steven</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Telephone reminders reduce no-shows: A quality initiative at a breast imaging center</atitle><jtitle>Clinical imaging</jtitle><addtitle>Clin Imaging</addtitle><date>2019-03-01</date><risdate>2019</risdate><volume>54</volume><spage>108</spage><epage>111</epage><pages>108-111</pages><issn>0899-7071</issn><eissn>1873-4499</eissn><abstract>To improve the workflow and productivity at a Breast Imaging Center, primarily by decreasing the no-show rate.
Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following which data was recorded and analyzed for a 2-month period. Analyses compared pre- and post-intervention data.
No-shows were significantly reduced (p < 0.001) from 20.99% (907/3775) pre-intervention to 7.07% (69/976) post-intervention. Calling ahead to cancel an appointment from those who either were no-shows or canceled their appointment significantly improved (p < 0.001) from only 2.81% (22/784) calling to cancel pre-intervention to 25.00% (23/92) calling to cancel post-intervention.
Through systematic pre-appointment phone calls and documentation, we were able to achieve a very significant decrease in the no-show rate at our Breast Imaging Center. We believe that our intervention can be useful for other radiology groups to implement in their practices to reduce no-show rates.
•Patients failing to show up for scheduled outpatient appointments is a widespread problem throughout medicine.•There is limited literature examining no-show rates in radiology.•Pre-appointment phone calls achieved a very significant decrease in the no-show rate at our Breast Imaging Center.•Pre-appointment phone calls can be useful for other radiology groups to implement in their practices to reduce no-shows.</abstract><cop>United States</cop><pub>Elsevier Inc</pub><pmid>30612033</pmid><doi>10.1016/j.clinimag.2018.12.007</doi><tpages>4</tpages><orcidid>https://orcid.org/0000-0001-5900-8013</orcidid></addata></record> |
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| source | Elsevier ScienceDirect Journals |
| subjects | Biopsy Breast Breast cancer Communication Data analysis Data processing Interdisciplinary aspects Intervention Literature reviews Mammography Medical imaging Outpatient care facilities Patient satisfaction Productivity Quality control Quality improvement Radiology Socioeconomic factors Studies Telemedicine Telephone calls Ultrasonic imaging Workflow |
| title | Telephone reminders reduce no-shows: A quality initiative at a breast imaging center |
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