Telephone reminders reduce no-shows: A quality initiative at a breast imaging center

Telephone reminders reduce no-shows: A quality initiative at a breast imaging center

To improve the workflow and productivity at a Breast Imaging Center, primarily by decreasing the no-show rate. Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following whic...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Clinical imaging 2019-03, Vol.54, p.108-111
Hauptverfasser: Drabkin, Michael J., Lobel, Shari, Kanth, Nalini, Martynov, Alexander, Hunt, Harold W., Guerrero, Dahlia, Fogel, Joshua, Grechanik, Anne, Mancuso, Christine D., Lev, Steven
Format: Artikel
Sprache:eng
Schlagworte:
Biopsy
Breast
Breast cancer
Communication
Data analysis
Data processing
Interdisciplinary aspects
Intervention
Literature reviews
Mammography
Medical imaging
Outpatient care facilities
Patient satisfaction
Productivity
Quality control
Quality improvement
Radiology
Socioeconomic factors
Studies
Telemedicine
Telephone calls
Ultrasonic imaging
Workflow
Online-Zugang:Volltext
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:To improve the workflow and productivity at a Breast Imaging Center, primarily by decreasing the no-show rate. Mammography clinic data were recorded and analyzed for a 6-month period prior to our intervention. Personal pre-appointment phone calls were then instituted for all patients, following which data was recorded and analyzed for a 2-month period. Analyses compared pre- and post-intervention data. No-shows were significantly reduced (p 
ISSN:0899-7071
1873-4499
DOI:10.1016/j.clinimag.2018.12.007