Appeal of outsourcing grows as competition intensifies

Insurance companies are moving toward a cycle of constant improvement in both the quality and number of services offered to consumers. A well-conceived outsourcing strategy can increase control and effectiveness, enhance operations, reduce costs and improve customer service. Outsourcing options incl...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Best's review (Property/casualty insurance ed.) 1996-10, Vol.97 (6), p.87
1. Verfasser: Kriss, Charles J
Format: Artikel
Sprache:eng
Schlagworte:
Online-Zugang:Volltext
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:Insurance companies are moving toward a cycle of constant improvement in both the quality and number of services offered to consumers. A well-conceived outsourcing strategy can increase control and effectiveness, enhance operations, reduce costs and improve customer service. Outsourcing options include either technology or back-office operations, or a combination of both. The outsourcing of back-office functions is the most quickly growing type of outsourcing in the insurance industry. Inbound check processing and loss reporting are among the emerging forms of back-office outsourcing. An insurance company's long-term strategic plan must be considered before the decision to outsource is made.
ISSN:0161-7745