Appeal of outsourcing grows as competition intensifies
Insurance companies are moving toward a cycle of constant improvement in both the quality and number of services offered to consumers. A well-conceived outsourcing strategy can increase control and effectiveness, enhance operations, reduce costs and improve customer service. Outsourcing options incl...
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Veröffentlicht in: | Best's review (Property/casualty insurance ed.) 1996-10, Vol.97 (6), p.87 |
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Format: | Artikel |
Sprache: | eng |
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Online-Zugang: | Volltext |
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Zusammenfassung: | Insurance companies are moving toward a cycle of constant improvement in both the quality and number of services offered to consumers. A well-conceived outsourcing strategy can increase control and effectiveness, enhance operations, reduce costs and improve customer service. Outsourcing options include either technology or back-office operations, or a combination of both. The outsourcing of back-office functions is the most quickly growing type of outsourcing in the insurance industry. Inbound check processing and loss reporting are among the emerging forms of back-office outsourcing. An insurance company's long-term strategic plan must be considered before the decision to outsource is made. |
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ISSN: | 0161-7745 |