Non‐transport emergency medical service missions – a retrospective study based on medical charts

Background In Finland, approximately 40% of emergency medical service (EMS) missions do not result in transport of the patient to a hospital by ambulance, and there is wide variability in the reasons underlying non‐transport decisions. The aim of this study was to describe the context of these EMS non‐transport missions. Methods The data were collected retrospectively between 3 September and 20 October 2014 by investigating non‐transport EMS charts (n = 1154). Event information and patients′ main symptoms were extracted from information found in EMS charts and quantified using content and statistical analyses. Results Patients′ need for EMS were explained by various reasons. One‐third of the missions were caused by organ‐specific symptoms, whereas in 30.8% of cases the reason for EMS was unspecified. Sudden onset symptoms were noted for 38.4% of the cases, whereas in 14.7% of cases the symptoms had persisted for days or weeks before EMS contact. EMS personnel offered guidance instead of treatment in 79.2% of the missions. Conclusions Non‐transport missions represent a significant daily work load for the EMS. Although most of the symptoms showed acute onset, the majority of these missions involved only assessment of medical necessity and/or guidance without any medical treatment. It is questionable whether this use of the EMS is cost‐effective for any healthcare system.