Design of Performance Assessment System for Selection of Contractors in Construction Industry E-Marketplaces

AbstractThis paper presents a framework to facilitate the selection of the most appropriate company to be contracted among competitive bids. This framework is intended to be integrated in e-marketplaces to comply with the major technological advances in the construction industry. A novel feature of the system is that it allows bilateral evaluations between companies to better understand general contractor–subcontractor relationships and to improve the level of transparency within the construction sector. The performance assessment system incorporates other innovative features, such as the ability to specify a set of performance indicators suitable for inclusion in e-marketplaces covering three different perspectives: company reliability, operation performance, and bid attributes. The system also allows the integration of the preferences of the decision maker concerning the selection of the best company for a given work.