REFERENCE MANAGEMENT SOFTWARE (RMS) IN AN ACADEMIC ENVIRONMENT: A SURVEY AT A RESEARCH UNIVERSITY IN MALAYSIA

Reference Management Software is used by researchers in academics to manage the bibliographic citations they encounter in their research. With these tools, scholars keep track of the scientific literature they read, and to facilitate the editing of the scientific papers they write. This study presents the results of a quantitative survey performed at a research university in Malaysia. The aims of the survey were to observe how much these softwares are used by the scientific community, to see which softwares are most known and used, and to find out the reasons and the approaches behind their usage. Manually questionnaire was distributed to the Master and PhD students at all faculties in Jun 2014. The data collected were analysed through a constant comparative analysis, and the following categories were drawn: a basic practical approach to the instrument, the heavy impact of the time factor, the force of habit in scholars, economic issues, the importance of training and literacy, and the role that the library can have in this stage. Describing the present situation, the study gives final directions to the libraries to better perform effective tasks about the matter. This study presented here is the first survey of the actual distribution and usage of Reference Management Software in a research university in Malaysia. This picture can give an important glance to Reference Management Software as one of the elements in the academic digital libraries.