KNOWLEDGE SHARING VIA ONLINE SOCIAL MEDIA DURING FLOOD DISASTER EVENTS: A REVIEW

As we know, online social media is gaining popularity nowadays as one of the most used IT mediums. It allows users to communicate with each other across time and space differences even as strangers. Recently, previous research has acknowledged the importance of online social media as one of the most widely - used IT tools for sharing information during a disaster event. Flooding is a common natural disaster in the world and can result in loss of life and damage to property. Online social media has itself become a means of knowledge sharing during flooding events. Although online social media is gaining popularity, it is unknown how this digital application will achieve the task of knowledge sharing. Therefore, this study has been carried out to examine the use of online social media as a knowledge sharing tool during flood disasters. The process of developing this paper involved finding articles, papers, and news from other researchers, and observing the nature of online social media groups and pages. This paper will also use Australia and Malaysia as real examples of how online social media is currently utilized during flood disasters. Hopefully, this study will contribute to the introduction of a new era of understanding the usage of online social media and its benefits during flood disasters.