TAXONOMY FRAMEWORK OF ERP SUCCESS USAGE IN SMEs IN MIDDLE EAST REGION

Enterprise Resource Planning (ERP) implementation is regarded as complex, cumbersome and costly, often exceeds the initial estimated resources. ERP is designed to model and automate basic processes across the organization over a centralized database sheet, or any type of tools that are used by organization. The success of ERP system usage does not require the demolishing of the traditional ERP system models, but instead re-platforming and hosting them. ERP application is often viewed as a strategic investment that can provide significant competitive advantage with positive return thus contributing to the company's revenue and growth. Despite such strategic importance given to ERP, the implementation success to achieve the desired goal has been viewed disappointing. Small and medium sized enterprises (SMEs) encountered failures in the utilization of ERP. This paper presents the results of a study which identify the critical issues involved in the utilization of ERP in SMEs in Middle East countries. Over 50 previous works were critically reviewed to identify the main critical success factors (CSFs) for ERP usage in different industries with the aim to propose a taxonomic framework that can depict and identify the main CSFs that have impact on ERP usage success. The framework would help to improve the business outcome and help design new strategies for ERP projects in SMEs.