Analyzing older users’ home telehealth services acceptance behavior—applying an Extended UTAUT model

Highlights • Analysis of the roles of perceived security and Doctor’s opinion in the context of HTS acceptance. • The level at which HTS are perceived as easy to use and manage is the leading acceptance predictor in older users’ HTS acceptance. • The intuitiveness of graphical user interfaces and perceived security will be the key factors determining the success of the initial adoption. • The paper offers important methodological guidelines for measuring perceptions of future services on a conceptual level. • A rigorous statistical analysis of data from a survey of 400 participants aged 50 years and above from both rural and urban environments.