A personalized mobile patient guide system for a patient-centered smart hospital: Lessons learned from a usability test and satisfaction survey in a tertiary university hospital

Highlights • The mobile patient guide system with Bluetooth-based indoor navigation were evaluated in a tertiary hospital setting. • The five main services were derived: scheduling, task information, 3D indoor navigation, outdoor navigation, questionnaire survey. • Patients showed high satisfaction...

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Veröffentlicht in:	International journal of medical informatics (Shannon, Ireland) Ireland), 2016-07, Vol.91, p.20-30
Hauptverfasser:	Yoo, Sooyoung, Jung, Se Young, Kim, Seok, Kim, Eunhye, Lee, Kee-Hyuck, Chung, Eunja, Hwang, Hee
Format:	Artikel
Sprache:	eng
Schlagworte:	Appointments and Schedules Evaluation Geographic Information Systems Humans Indoor navigation Information Dissemination - methods Internal Medicine Mobile Applications Other Patient Education as Topic - methods Patient Satisfaction Patient-Centered Care - methods Personalized patient guide Precision Medicine - methods Tertiary Care Centers - organization & administration Usability test User-Computer Interface
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Beschreibung
Zusammenfassung:	Highlights • The mobile patient guide system with Bluetooth-based indoor navigation were evaluated in a tertiary hospital setting. • The five main services were derived: scheduling, task information, 3D indoor navigation, outdoor navigation, questionnaire survey. • Patients showed high satisfaction on the system, indicating their needs and usefulness. • There were challenging issues on the task scheduling, the indoor navigation, and the usability.
ISSN:	1386-5056 1872-8243
DOI:	10.1016/j.ijmedinf.2016.04.003