EVALUATING THE LEVEL OF KNOWLEDGE MANAGEMENT CAPABILITY IN MEDICAL TOURISM INDUSTRY OF MALAYSIA

The aim of this study was to evaluate the current level of knowledge management capabilities in Medical Tourism industry of Malaysia in compare with desirable level. The study was descriptive. Statistical population were Malaysian Healthcare Travel Council (MHTC) center of Malaysia, Medical Tourism Center of KPJ (Kumpulan Perubatan Johor) and Gleneagles Hospitals. Participants were 200 of managers and employees who were selected using random sampling method. All of them have completed the knowledge management capabilities scale. Data were analyzed by SPSS software and one-sample T-test. The results of the analysis showed that Knowledge Management Capabilities and its dimensions (Lessons Learned, Expertise and Knowledge Documents) have been assessed above the acceptable level (Q sub(2)) in the Medical Tourism industry of Malaysia. But they have been evaluated below desirable level (Q sub(3)) in the Malaysian Health Tourism. Finally, the results show that there are positive and significant relationship between knowledge management capabilities and Lessons Learned, Expertise and Knowledge Documents.