Hierarchical Service Quality Model towards Student Satisfaction

Nowadays, achieving good quality experience in higher learning institution is not restricted on teaching and learning aspect. However, several critical factors such as interaction quality, physical environment and outcome quality are substantiated to be explored. Therefore the aim of this paper is t...

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Veröffentlicht in:	International journal of innovation, management and technology management and technology, 2012-12, Vol.3 (6), p.803-807
Hauptverfasser:	Mansor, Aida Azlina, Hasanordin, Rahayu, Rashid, Muhammad Hafiz Abd, Rashid, Wan Edura Wan
Format:	Artikel
Sprache:	eng
Schlagworte:	Correlation coefficients Education Learning Management Mathematical models Quality Students Universities
Online-Zugang:	Volltext
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