APPLYING COLLABORATION SCRIPT IN KNOWLEDGE BASED SESSIONS

Knowledge Based Processes, KBP, have been introduced to facilitate knowledge transfer among organizational and corporate employees. They stress on the key role of socialization and group meetings in promoting effective knowledge transfer. Meetings within virtual environment are becoming more and more used in today's organizational settings. There are many conferencing tools that are used to facilitate such meetings. However, providing participants with a conferencing or chatting tool and expecting them to transfer their knowledge to each other in a convenient way, could lead to many disappointments. CSCL, Computer Support for Collaborative Learning, is relatively a new discipline within teaching and learning field. Applying CSCL techniques and technologies in Knowledge Base Systems, KBS, would be a reasonable option since teaching and learning is essentially a process of knowledge transfer between instructors and students or collaboratively between students themselves. In this research we are focusing on the usage of Collaboration Script, CS, as a way to support knowledge transfer sessions in a structured and formal way. It facilitates sharing tacit knowledge via guided interpersonal interactions and turning them to explicit knowledge by capturing and retrieving these interactions. In this paper we are presenting the scripting structure of three common collaboration techniques used in Knowledge Base processes. As a proof of concept, two of these techniques are described using the collaboration scripting language, ColScript, that was introduced by us in an earlier research.