FACTORS AFFECTING E-GOVERNMENT SERVICES ADOPTION: FIELD STUDY

Electronic government provides a diversity of services to citizens using Web site, which include carrying out a range of transactions that will increase the accessibility of information and government services by citizens. The aim of this study is to determine the critical factors that affect citizen adoption of eGovernment services. Constructs from the trust models and diffusion of innovation were integrated into an insightful model of electronic government adoption. The study was organized by surveying a group of citizens at Dhofar Governorate, Sultanate of Oman. The results point out that trust in Internet and relative advantage are significant indicators of citizens' intention to use government services.