RFID integrated systems in libraries: extending TAM model for empirically examining the use

Purpose The available literature suggest that the research on RFID related issues is largely concentrated on technical, organizational and implementation aspects, and comparatively lesser attention has been invested in understanding the use aspect of such library management systems. This article thereby aims at gaining an understanding into the factors that influence the use of Radio Frequency Identification (RFID) systems in the library context by empirically testing the relevant constructs from the extended Technology Acceptance Model (TAM) model. Design/methodology/approach A questionnaire based survey approach was employed for collecting the relevant data from 197 respondents. The respondents were the active users of a RFID based library system. Findings Findings from this study suggested that perceived usefulness and system quality positively influence the user attitude, and user attitude and system quality significantly influence the use of the RFID services. The paper concludes with outlining the salient points, limitations, and future research directions. Originality/value The paper evaluates the role of a set of innovation attributes on the acceptance of RFID integrated systems in libraries. Owing to the scant literature availability in empirical investigations on adoption of RFID systems in libraries, the findings from this study add value to the existing literature in this field, and also to the literature on the TAM model, with the empirical findings being of use to the aspirant libraries looking towards integrating RFID enabled systems.