Relationship between employees’ performance and social network structure: An empirical research based on a SME from a whole-network perspective

Purpose - The aim of this paper, considering the two types of networks and the scope of power from structural holes, is to clarify the relationship between employees' performance and their social network structure in Chinese small and medium enterprises from the whole-network perspective. The complicated relationship in Chinese culture requires human resource management (HRM) practitioners to be aware of the implications of social network. Design/methodology/approach - An empirical research approach is used in this paper. Using the cluster sampling method, authors collected 118 employees' characteristic data and network data by face-to-face interviews through structured questionnaire survey, and also got their performance data from the financial department, which support correlation analysis and OLS regression analysis. Findings - First, informal network, but not formal network, has a significant impact on employees' performance. Second, individual performance of brokerage is greater for direct than indirect contacts. Finally, broker-of-brokers will be the winner in the competition. Originality/value - First, previous research focuses on egocentric network as the difficulty of data collection, while this paper analyzes a whole network based on the real social network. Second, this paper reveals the network structure mode where individuals get benefits. Third, it also uncovers the effect of relationship type on employees' performance in Chinese SME. Finally, this paper identifies the status homophily and status crystallization phenomenon in the process of social network formation.