Serving one another: Are shared and self-leadership the keys to service sustainability?
Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may supp...
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| Veröffentlicht in: | Journal of organizational behavior 2015-05, Vol.36 (4), p.607-612 |
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| container_end_page | 612 |
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| container_issue | 4 |
| container_start_page | 607 |
| container_title | Journal of organizational behavior |
| container_volume | 36 |
| creator | Manz, Charles C. Skaggs, Bruce C. Pearce, Craig L. Wassenaar, Christina L. |
| description | Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process. |
| doi_str_mv | 10.1002/job.1991 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0894-3796 |
| ispartof | Journal of organizational behavior, 2015-05, Vol.36 (4), p.607-612 |
| issn | 0894-3796 1099-1379 |
| language | eng |
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| source | Applied Social Sciences Index & Abstracts (ASSIA); Jstor Complete Legacy; Wiley Online Library Journals Frontfile Complete; EBSCOhost Business Source Complete |
| subjects | Empathy Leadership Organizational behavior Quality of service self-leadership shared leadership Studies Sustainability sustainable service The Incubator |
| title | Serving one another: Are shared and self-leadership the keys to service sustainability? |
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