Serving one another: Are shared and self-leadership the keys to service sustainability?

Serving one another: Are shared and self-leadership the keys to service sustainability?

Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may supp...

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Veröffentlicht in:Journal of organizational behavior 2015-05, Vol.36 (4), p.607-612
Hauptverfasser: Manz, Charles C., Skaggs, Bruce C., Pearce, Craig L., Wassenaar, Christina L.
Format: Artikel
Sprache:eng
Schlagworte:
Empathy
Leadership
Organizational behavior
Quality of service
self-leadership
shared leadership
Studies
Sustainability
sustainable service
The Incubator
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Beschreibung
Zusammenfassung:Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process.
ISSN:0894-3796
1099-1379
DOI:10.1002/job.1991