Implementation of Service Learning and Civic Engagement for Computer Information Systems Students through a Course Project at the Hashemite University

Service learning methodologies provide information systems students with the opportunity to create and implement systems in real-world, public service-oriented social contexts. This paper presents a case study of integrating a service learning project into an undergraduate Computer Information Systems course titled "Information Systems" for the first time at the Hashemite University in Jordan. The project requires students to visit local non-profit and government agencies to learn about and to provide needed information systems services and solutions that are closely related to the specific course topics that they have come across during their course lectures. Students are required to brainstorm and suggest innovative ideas and to provide needed information systems services and solution based on tips and hints provided by the instructor and specialized consultants in the field. In these activities, students actively evaluate and analyze the complex contributors associated with understanding problem domains as well as design and implement real-world solutions. Student's achievement in this project is evaluated through their academic supervisor, their community partners, and student's reflection on their experience. This paper presents qualitative analysis of integrating service learning and civic engagement in this course, and highlights benefits, challenges, and recommendations for future implementation.