Personal knowledge management and organization's competency: a service organization case study

Purpose – This paper aims to study the relationship between personal knowledge management (PKM) and organization's competencies in a service organization. Design/methodology/approach – A research model was developed based on a critical review of PKM and the organization's competencies literature. The results and conclusions were made based on the quantitative analysis approach. Findings – The results indicate that in the studied organization, there is a significant and positive relationship between PKM and organization's competencies; the role of PKM for organization's competencies is positively correlated to external information awareness, internal knowledge dissemination, effective decision architecture and organizational focus, and not correlated to continuous innovation. Practical implications – The paper discusses how PKM may improve organization's competencies in a practical setting and how an organization will benefit from PKM. Originality/value – The discussion of this case is valuable in that it illustrates how the PKM can be used to improve organization's competencies and enhance understanding about the influence of PKM skills on the improvement of organization's competencies.