Development of WebHapp: Factors in predicting user perceptions of website-related happiness

Various social and leisure websites have a great impact on users, and some websites even affect user emotions. Website-related happiness includes user emotions and satisfaction. This study uses psychological happiness theories to explore these website-related emotional and satisfaction issues to und...

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Veröffentlicht in:Journal of business research 2015-03, Vol.68 (3), p.591-598
Hauptverfasser: Ong, Chorng-Shyong, Chang, Shu-Chen, Lee, Shwn-Meei
Format: Artikel
Sprache:eng
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Zusammenfassung:Various social and leisure websites have a great impact on users, and some websites even affect user emotions. Website-related happiness includes user emotions and satisfaction. This study uses psychological happiness theories to explore these website-related emotional and satisfaction issues to understand key factors of website-related happiness. A website-related happiness instrument is also developed to provide a research foundation for future website-related happiness studies. •This study explored website emotion and satisfaction issues to understand key factors of website-related happiness.•A website-related happiness instrument, named WebHapp, is developed in this study.•WebHapp is a six-factor, 20-item scale which contains various website features.
ISSN:0148-2963
1873-7978
DOI:10.1016/j.jbusres.2014.09.002