Attitudes and Perceptions Towards Local Government Service Delivery Efforts in Limpopo Province, South Africa

This study aims to explore the attitude and perceptions of officers and community representatives regarding the current status of service delivery in Polokwane, Lepelle-Nkumpi and Aganang local municipalities in Limpopo Province. The findings from interviews and discussions showed that respondents have discomfort and frustration with the current level of services in their local municipalities. Likewise, the analysis on the degree of response revealed the key factors that affect the local service delivery, inter alia: 1. limited administrative capacity to function and manage finances; 2. huge service delivery backlogs; and 3. insufficient incentives for performance. Therefore, it is recommended that the local municipalities should continuously assess the satisfaction level of their beneficiary community with regard to the various types of services provided by municipalities. The local municipalities should also focus on key strategic interventions: 1. building their institutional capacity; 2. improving financial management and administration; and 3. improving incentives and stipends to the key role players of service delivery. Adapted from the source document.