Stretching the Coaching Model

This article provides an orientation to a general coaching model employed within the NIH Office of the Ombudsman, Center for Cooperative Resolution (OO/CCR), and explains how it fits within the framework of our interpretation of the ombudsman role and compares to other approaches in the coaching field. The article describes steps that ombudsmen may employ as the coaching relationship becomes more established and as trust develops between the ombudsman and visitor. It also describes indicators of potential problems in coaching and how an ombudsman might respond to them.