Quality function deployment as applied to a health care system

Quality Function Deployment (QFD) is used in a health care system to deploy the voices of the customers in understanding their requirements and to include them for continuous improvement of quality in services provided.

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Bibliographische Detailangaben
Veröffentlicht in:	Computers & industrial engineering 1996-10, Vol.31 (1), p.443-446
Hauptverfasser:	Radharamanan, R., Godoy, Leoni P.
Format:	Artikel
Sprache:	eng
Schlagworte:	Biological and medical sciences Case studies continuous improvement Health and social institutions health care system Hospitals Medical sciences Organization Public health. Hygiene Public health. Hygiene-occupational medicine Quality control Quality function deployment quality in services Quality of service Total quality Training
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Beschreibung
Zusammenfassung:	Quality Function Deployment (QFD) is used in a health care system to deploy the voices of the customers in understanding their requirements and to include them for continuous improvement of quality in services provided.
ISSN:	0360-8352 1879-0550
DOI:	10.1016/0360-8352(96)00171-4