A survey on service quality description

Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e...

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Veröffentlicht in:ACM computing surveys 2013-10, Vol.46 (1), p.1-58
Hauptverfasser: Kritikos, Kyriakos, Pernici, Barbara, Plebani, Pierluigi, Cappiello, Cinzia, Comuzzi, Marco, Benrernou, Salima, Brandic, Ivona, Kertész, Attila, Parkin, Michael, Carro, Manuel
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container_title ACM computing surveys
container_volume 46
creator Kritikos, Kyriakos
Pernici, Barbara
Plebani, Pierluigi
Cappiello, Cinzia
Comuzzi, Marco
Benrernou, Salima
Brandic, Ivona
Kertész, Attila
Parkin, Michael
Carro, Manuel
description Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e., infrastructural) service which is available on any type of network or electronic channel. The goal of this article is to compare the approaches to QoS description in the literature, where several models and metamodels are included. consider a large spectrum of models and metamodels to describe service quality, ranging from ontological approaches to define quality measures, metrics, and dimensions, to metamodels enabling the specification of quality-based service requirements and capabilities as well as of SLAs (Service-Level Agreements) and SLA templates for service provisioning. Our survey is performed by inspecting the characteristics of the available approaches to reveal which are the consolidated ones and which are the ones specific to given aspects and to analyze where the need for further research and investigation lies. The approaches here illustrated have been selected based on a systematic review of conference proceedings and journals spanning various research areas in computer science and engineering, including: distributed, information, and telecommunication systems, networks and security, and service-oriented and grid computing.
doi_str_mv 10.1145/2522968.2522969
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subjects Business models
Channels
Quality of service
Service level agreements
Software services
Studies
title A survey on service quality description
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